**PLEASE NOTE THERE ARE ADDED SHIPPING DELAYS DUE TO COVID-19 and THIS TIME OF YEAR**
THERE IS A HUGE GARMENT SHORTAGE AT THE MOMENT AND WE ARE ONLY JUST FINDING THIS INFORMATION OUT AS WE GO ALONG.
DUE TO COVID AND WORKFORCES BEING MINIMAL, IF AT ALL, PRODUCTION HAS BEEN SO SLOW AND IT IS ONLY JUST STARTING TO PICK UP - PLEASE BE PATIENT. WE ARE WORKING AS HARD AS WE ARE ABLE TO.
*All transactions are in US dollars.
AT THE MOMENT Pre-orders are generally processed within 6 - 8 weeks AFTER THE DATE OF SALES ENDING. Weekends and Holidays are not business days.
Returns are ONLY accepted if there's a company error. (For example if you've received the wrong size or color way then you ordered and we're unable to replace or exchange the item.
If you accidentally ordered the wrong size, please contact us immediately to correct the order before the weekend sale is over. Please do not contact us weeks after as we create everything to order.
Size exchanges after shipping will be granted with a 15% restocking fee if we have any extras.
Customer is responsible for all return postage for exchanges. All customer exchanges will All items must be returned/exchanged within 30 days (of the confirmed shipping date) for domestic orders and 90 days (of the confirmed shipping date) for international orders.
Returns/Exchanges must be unworn, unwashed, undamaged and in resell-able condition. charges are waived for Pentagram Peter Pan mistakes or defective merchandise ONLY.
Please email email@example.com for the details of your order.
Please allow 2-3 weeks for returns/exchanges to be processed. You will receive a notification that your order has been refunded or your exchange item has been shipped out. Original shipping cost is not reimbursed on returns or exchanges.